Job Description

About Us

At Chick‑fil‑A, we aim to deliver a memorable guest experience every time—through warm

hospitality, operational excellence, and servant-hearted leadership.

What You’ll Do

As a Front of House Shift Lead , you’ll elevate every shift by:

• Leading daily FOH operations during assigned shifts—greeting guests, managing orders at the counter & drive‑thru, ensuring dining room cleanliness, and maintaining sanitary standards.
• Coaching and empowering Team Members—providing real-time feedback, sharing Chick‑fil‑A Core Values, and fostering a culture of respect and fun.
• Overseeing cash handling, shift close procedures, and ensuring accuracy and operational consistency.
• Collaborating with management to drive sales, minimize waste, and meet customer-experience goals.
• Stepping in to troubleshoot during busy rushes—supporting roles across FOH stations as needed.

Who You Are

• Experienced Leader: 2+ years of shift-lead or assistant manager experience in a sit-down, QSR, or casual-dining system.
• People-Focused: Skilled coach with proven ability to mentor teammates and cultivate positivity on the floor.
• Operationally Skilled: Confident handling money, POS systems, and standard opening/closing tasks.
• Guest-Centered: Committed to friendly, efficient service—ensuring each guest leaves with a smile.
• Adaptable & Resilient: Thrives in fast-paced, evolving environments.
• Flexible Availability: Able to work full/mid shifts (early mornings, evenings, weekends; closed Sundays).
• Valid Eligibility: 18+ years old, eligible to work in the U.S., reliable transportation.

What You’ll Bring

• Strong verbal and written communication skills, basic math proficiency.
• A servant-leader mindset aligned with Chick-fil-A’s values.
• A positive, teachable spirit and conviction to 2nd‑mile service.
• Consistency and reliability – you show up on time, follow through on commitments, and set the tone for dependability.

Why Chick‑fil‑A Trabuco Hills Center?

• Growth Path: Move into Associate Director, Director, or other roles based on consistent performance.
• Work/Life Balance: We’re closed Sundays—time for family, rest, recharge.
• Supportive Culture: Work in a team that values character, teamwork, and community.
• Perks: Closed on Sundays, employee discounts, paid training, scholarship opportunities, and more.

Apply Today!

If you’re ready to lead with care, focus on positivity, and bring at least 2 years of shift-lead experience to a dynamic front-of-house environment—we’d love to meet you!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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