Job Description

JOIN OUR TEAM

The Program Director, Housing and Prevention (PDHP), is a key leadership role reporting directly to the Chief Executive Officer (CEO) and serving as a vital member of the senior leadership ream. This position is responsible for providing strategic operational oversight, direction, and support for overarching Family Assistance Ministries’ (FAM) programmatic operations. The Director oversees a diverse portfolio of programs and services including residential shelters, permanent supportive housing (PSH), transitional housing (TH), homelessness prevention, and a range of supplemental support programs that aids families in achieving self-sufficiency.

As the senior leader responsible for excellence in service delivery, the PDHP ensures consistent, efficient, and effective delivery of services aligned with FAM’s mission, while fostering programmatic excellence, compliance, and measurable outcomes across all service areas.

About Family Assistance Ministries (FAM): FAM is an inter-faith non-profit organization whose mission is to

Assist people in need with food, shelter, and personalized coaching on their journey to independence.

KEY RESPONSIBILITIES

Strategic Leadership (30%)

· Lead program development with focus on sustainability and mission alignment.

· Apply data-informed strategies and KPIs to assess and improve effectiveness.

· Align departmental strategy with FAM’s goals, plans, and budget in collaboration with the CEO.

· Plan and execute high-impact initiatives.

· Represent FAM at events and speaking engagements to boost visibility and advocacy.

· Maximize resources through ROI analysis and performance reviews.

· Establish, monitor, and evaluate KPIs to drive improvements.

· Build strong relationships with funders, providers, and stakeholders.

· Actively participate in collaborative groups and forums.

· Leverage partnerships to expand resources and service reach.

· Deliver data-driven performance reports to the CEO.

· Oversee case management dashboards to ensure data clarity and accuracy.

· Lead design of systems, workflows, and infrastructure that support accountability and scalability.

Program Oversight & Team Leadership (40%)

· Oversee daily operations and outcomes for all client service programs.

· Lead implementation of pilot initiatives and program expansions.

· Supervise and support program managers to ensure strong performance, staff development, and service quality.

· Foster a culture of accountability, motivation, and continuous improvement.

· Lead training, onboarding, and role clarity for effective team performance.

· Ensure timely service and coordination using case management platforms.

· Maintain and improve program policies and procedures.

· Approve all client aid with proper documentation and tracking.

· Oversee donation, cash, and gift card inventory per policy.

· Encourage collaboration and strong communication across departments.

· Conduct regular staff meetings and one-on-one check-ins to guide and evaluate progress.

· Manage budgets, prioritize spending, and ensure financial compliance.

· Handle staff evaluations, disciplinary actions, and HR documentation.

Regulatory Compliance & Contractual Service Delivery (30%)

· Ensure compliance with all program contracts and grants (federal, state, local, private).

· Oversee adherence to HUD, county, grant, and internal regulations, including PHI/confidentiality.

· Lead audits, prepare for monitoring visits, and maintain documentation integrity.

· Enforce compliance in timekeeping, service delivery, data entry, and confidentiality.

· Monitor and implement changes in regulations and funding requirements.

· Supervise scheduling and performance feedback for direct reports; partner with HR on complex matters.

· Refine systems to promote consistent, high-quality documentation and compliance.

· Ensure accurate, timely HMIS data entry to meet funder requirements and support evaluation.

QUALIFICATIONS:

· Bachelor's degree in human services, social work, or related field. Master's preferred but not required.

· 8–10 years of progressive experience in nonprofit housing/homelessness services for vulnerable populations.

· 5+ years of supervisory experience managing teams of five or more direct/indirect staff in a nonprofit setting.

· Proven experience managing $1M+ program budgets, with oversight of contract compliance and successful audits.

· Strong knowledge of housing models and homeless response systems.

· Ability to translate strategic plans into scalable, measurable program models aligned with local, state, and federal frameworks.

· Experience with integrated service delivery: outreach, shelter, TH, PSH, RRH, and wraparound services.

· Deep familiarity with HUD regulations, CoC standards, Cal AIM ECM, and Community Supports.

· Proven compliance with audits, monitoring, and performance-based evaluations.

· Advanced knowledge of grant budget/reporting requirements across government contracts.

· Experience with CES and key performance metrics (housing placement, retention, service utilization).

· Skilled in implementing quality assurance frameworks and internal monitoring.

· Proficient in HMIS and platforms such as Clarity, Planstreet, or Apricot.

· Experienced in collaboration with MCOs, behavioral health, public agencies, and law enforcement.

· Skilled in preparing reports for boards, funders, officials, and community stakeholders.

· Proven ability to lead through change, including funding shifts and program restructuring.

· Strong financial literacy, budget oversight, and cost allocation expertise.

· Committed to staff development and team leadership, fostering accountability and equity.

· Experienced in program development, policy management, budgeting, and supervision.

· Familiar with Orange County resources and public assistance systems.

· Excellent oral and written communication skills.

· Proven success working with diverse populations and clients in crisis.

· Tech-savvy with an AI-driven mindset; proficient in Mac/PC, Microsoft Office, internet tools, and cloud-based platforms including HMIS and Apricot.

TRAVEL

· Frequent local travel required; must have transportation, valid driver’s license, and insurance.

· CPR/First Aid and contract-related certifications required within 90 days of employment.

WORK APTITUDES

· Demonstrate a positive and caring attitude, be client-focused, value and respect others, display ethical behavior, good judgment, confidentiality, teamwork, and collaboration.

· Lead in a collaborative manner and work as a member of a team, as well as independently.

· Work in a fast-paced and demanding environment, remaining calm under deadlines and when changes in direction occur.

· Ability to excel in a high pace environment.

· Manage multiple concurrent projects, delegating tasks when feasible, and demonstrate flexibility in determining priorities.

· Practice self-accountability and ensure to serve as a role model.

· Effectively analyze and solve problems.

Abilities, Competencies, and Skills

· Self-motivated and determined.

· Assertive, driven personality comfortable with high volume initiatives

· Organized, very detail-oriented, able to anticipate if issues arise.

· Proficient in Microsoft Word, Excel, and PowerPoint, presentation building, and digital communication.

· Team building and people management skills.

· Excellent verbal, written, interpersonal communication abilities

· Sharp strategic planning and project management competencies.

· Analytical with ability to synthesize data and find insights.

· Strong organizational skills and attention to detail.

· Innovative, driven, and results oriented.

· Passionate about the nonprofit's mission.

· Ethical approach with tranparency and integrity.

WORK SCHEDULE

· This is a full time exempt 40 hour exempt position: Monday through Friday 8-5pm, on call & after hours as needed, plus attending events/functions in the evening and/or on weekends.

· Director roles are required to participate/attend at least 75% of key FAM events, or as requested

COMPENSATION AND BENEFITS

· Starting annual salary is $100,000-$120,000.

· FAM pays 100% of the premium for the employee's coverage in the medical and dental plans; 5O% of the vision premium for the employee.

· Full medical, vision, dental. FAM pays 100% of the premium for the employee’s coverage in the medical and dental plans; and 50% of the vision premium for the employee.

· Participation in the 401(k) plan

· Holiday, Vacation, and Sick PTO.

· Company-approved early days.

· Team appreciation events with incentives.

· Resale store 50% employee discount.

· Mileage and phone reimbursement.

FAM is an equal opportunity employer. Employment decisions are based on qualifications, merit, and organizational needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Tags

Holiday work, Permanent employment, Full time, Contract work, Local area, Shift work, Weekend work, Afternoon shift, Monday to Friday,

Similar Jobs